Customer Service

Sanya Duty Free Store: No.19 Yuya Avenue, Xiayangtian, Sanya City, Hainan Province
Tel: 400-699-6956
Sanya Customer Service E-mail: sanyakefu@cdfg.com.cn
Working Hours: Monday to Sunday; 09:00 - 22:00

Beijing Maintenance Center: Room 418, Building A, Zhengdong International Mansion, No. A 2-1, Dongzhimenwai Xiaojie Road, Dongcheng District, Beijing
Tel: 400-050-0180
CDFG Customer Service E-mail: cdfservice@cdfg.com.cn
Working Hours: Monday to Friday; 09:00 - 17:00

Shanghai Maintenance Center: Room 302,The international Port Building,No.358 Dongdaming Road, Hongkou District, Shanghai
Tel: 021-65682809
Working Hours: Monday to Friday; 09:00 - 17:00

Guangzhou Maintenance Center:Room 1208,Guangdong CITS building,No.618 Jiefangbei Road,Yuexiu District,Guangzhou

Tel: 020-83317566
Working Hours: Monday to Friday; 09:00 - 17:00

FAQ

  • Q 1.

    Can I exchange goods after purchase?

    A

  • Q 2.

    Do I need an examintion report to return the merchandise?

    A

  • Q 3.

    When the goods are out of warranty, can I ask the duty-free shop to repair it for me?

    A

  • Q 4.

    How is a testing report issued? Can I ask the duty-free shop to handle it as an agent?

    A

  • Q 5.

    Who will bear the cost of testing and the cost of returning the goods?

    A

  • Q 6.

    If the return period expires when the merchandise is under testing or maintenance, can I continue to apply for a return?

    A

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